February 16, 2014

FAQ


F.A.Q.s

 Use the menu below to select a

topic
 Payment &

Packing  Coupons 
 All Shipping  United States Shipping  International

Shipping  
  Returns  Other Information   Questions  

Payment and

Packing

Is there

sales tax on my U.S. order?
Michigan residents pay 6% sales tax.

Are there

Custom’s Duties/Import taxes/VAT on my international order?
Custom’s Fees, import

duties, taxes, VAT, and charges may be charged on your order. However, these fees are not

included in the item price or shipping charges and Animejems is not responsible for any of

these fees and charges.
Please check with your country’s customs office to determine

what additional costs or fees will be prior to buying.

What kinds of payment are

accepted?
Animejems accepts Paypal and all major credit cards through Paypal.

How

do I know Animejems received my payment?
Animejems will send an email when payment

is received letting you know when your order will ship. If you do not receive an email

within 24 hours of payment, please check your spam folder and if there’s nothing there, please contact us and we will resend it.

Can

I pay with a Paypal e-Check?
Yes, however, Paypal e-checks take at least 5-7

business days to clear and orders will not ship until the e-check clears. Once the e-Check

clears, you will receive an email from Animejems with the shipping date. If you need your

item in a timely manner and want to use an e-Check, please factor in plenty of extra time.

What is a Business

Day?
Business days are Monday-Friday. Saturday and Sunday are not business days.

Are

layway or payment plans available?
Layaway and payment plans are not available.

I

don’t get paid for a few days, can you end a listing and hold the item for me?
No,

we will not end Storenvy, eBay, or listings on any site to hold items for any reason.

Will my item be packed

carefully?
Yes, careful packing is very important at Animejems. Orders will be

packed with any of the following: cardboard shipping boxes, bubble wrap, cardboard backing,

packing peanuts, padded mailers, or other packing materials.

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Coupons

Can

I use an Animejems coupon for my eBay order?
Coupons are only for use in Animejems Storenvy store. They cannot be used on

eBay purchases from Animejems.

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Shipping Information for

All Orders

Where does this store ship

from?
Animejems ships from the United States and operates on Eastern Standard Time

(EST).

Is

combined shipping available?
Yes, it is. Shipping is automatically combined at checkout

for all U.S. and International orders in the Animejems Storenvy store. For eBay, please

contact us for combined shipping costs.

How

will my order be shipped?
You have the option to choose from Standard (not available

for all items), Priority, or Express shipping during checkout.

When will my order

ship?
Orders ship within 24 hours of receiving cleared payment unless the next day

is a Sunday or Postal holiday.

    Shipping Schedule:

  • Orders paid for by 3:30 p.m. EST

    Monday-Friday ship the same day.

  • Orders paid for by 10:30 a.m. EST on Saturday ship the

    same day.

  • Orders paid for on Sunday, after the cutoff times, or on Postal holidays ship

    the following day.

Animejems will send an email when payment is received letting you

know when your order will ship. If you do not receive an email within 24 hours of payment,

please check your spam folder and if there’s nothing there, please contact us.

How

do I know what time it is in EST so I don’t miss the cutoff?
Use this time zone converter or one of your

choice and input your time zone and Eastern Standard Time.

What are this year’s Postal

holiday dates?
Please check the shipping page for this year’s Postal holidays.

Will my order ship right

away if I pay with a Paypal e-Check?
Paypal e-checks take at least 5-7 business days

(Monday-Friday) to clear and orders will not ship until the e-check clears. Once the

e-Check clears, you will receive an email from Animejems with the shipping date. If you

need your item in a timely manner and want to use an e-Check, please factor in plenty of

extra time.

Where do I find the

Delivery Confirmation or Custom’s number?
Paypal will send an email with the

Delivery Confirmation or Custom’s number. If you do not receive the email within 24 hours

of placing your order, please contact

us.

My

order has not arrived yet, what should I do?
If your order has not arrived in 20

days for the U.S. or 30 days for International, please contact us. We are able to open a

trace on U.S. and International orders after 30 days. Once the results of the trace are in,

we will proceed accordingly.

What are the cutoff dates

for placing orders for Christmas delivery?
Please check the shipping page to see

what dates you need to place orders by in time for Christmas delivery.

In

December how long will it for a gift order take to arrive?
For gifts purchased

during December, Priority, Express, International Priority, or International Express mail

is recommended for timely, but not guaranteed, arrival. During December, items shipped

first class, media mail, parcel post, and International first class take longer than usual

to arrive and may not arrive by Christmas. The Post Office receives a high volume during

the holiday season and gives priority to items sent Express and Priority Mail.

How

can I choose U.S. or International Priority or Express shipping?
Priority and

Express options are available at checkout for all domestic and international orders. See

the U.S. or International shipping estimates below or the Christmas delivery cutoff times

and choose which option best suits your needs.

Why

is the shipping cost in the Storenvy store $21,474,836.47?
src=”http://www.animejems.com/ajemsicons/ajemsjem3small.png”> A shipping cost of

$21,474,836.47 means shipping is not available to that location.

Is

shipping available to everywhere?
Animejems ships to many global locations, but

there are some where shipping is unavailable. These locations are: American Samoa,

Antartica, British Virgin Islands, Congo, Democratic Republic of the, Congo, Republic of

the, Cook Islands, Côte d’Ivoire (Ivory Coast), Ethiopia, Falkland Islands (Islas

Malvinas), French Guiana, French Polynesia, Georgia, Guam, Guernsey, Jersey, Marshall,

Islands, Mayotte, Micronesia, Monaco, Nigeria, Niue, North Korea People’s Republic of,

Palau, Sierra Leone, Somalia, Svalbard and Jan Mayen, Vatican City State, Virgin Islands

(U.S.), Western Sahara, and Western Samoa.

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United States

Shipping

How

long will it take to receive my order?

    United States Shipping

    Times:

  • First class mail: Approx. 6-15 days
  • Standard Post: Approx. 8-25

    days

  • Media Mail: Approx. 15-35 days
  • Priority mail: Approx. 3-7 days
  • Express Mail:

    Overnight to most, not all, areas

Please Note: These shipping times are based

on the Post Office’s time tables. First class, Standard Post, Media Mail, and International

First class can take much longer, sometimes up to 60 days, especially during holidays or

other high volume times.

Is

there Delivery Confirmation on U.S. packages?
Yes, free Delivery Confirmation is

included on all U.S. packages.

Is

there Signature Confirmation on U.S. packages?
Free Signature Confirmation is

included on all United States orders totalling $250 or more. If you need Signature

Confirmation on an order totalling less that $250, please contact us to make arrangements to

add it.
How can I track my U.S. order?
Go to USPS

tracking and input the Delivery Confirmation number. If you did not receive an email

from Paypal with a Delivery Confirmation number, please contact us and we will resend the

information.

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International

Shipping

Do

you accept orders placed outside of the US?
Yes, we ship internationally. Please see

the rest of the International Shipping Information section below for more information.

Are

there customs fees/import duties/taxes on my order?
Custom’s Fees, import duties,

taxes, VAT, and charges may be charged on your order. These fees are not included in the

item price or shipping charges. These fees and charges are the buyer’s responsibility.

Animejems is not responsible for any of these fees and charges.
If you are not sure

about these charges, please check with your country’s customs office to determine what

these additional costs will be prior to buying.

How

long will it take to receive my International order?

    International Shipping

    Times:

  • International First Class mail: Approx. 15-60 days
  • International Global

    Priority Mail: Approx. 8-15 days

  • International Global Express Mail: Approx. 4-7

    days

  • Global Express Guaranteed: 2-5 days, contact

    us for availability and a quote

Please Note: These shipping times are based

on the Post Office’s time tables. International First class can take much longer, sometimes

up to 60 days, especially during holidays or other high volume times.

How

do I find the customs or Delivery Confirmation number for my order?
When your order

ships, Paypal will send an email with the customs or Delivery Confirmation number. If you

did not receive an email, please contact

us and we will resend it.

Is Registered Mail

available for my International order?
Registered Mail is available on some, not all,

First Class International packages. Please contact us for availability, pricing, and to

arrange it, if available. Registered Mail is not available at all on International Express

or International Priority Mail.

How

do I track an International Priority or International Express order?
International

Priority and International Express orders can be tracked at

You can track it at USPS Tracking.

Is

Delivery Confirmation available on First Class packages for my country?
Free

Delivery Confirmation is available on First-Class Package International Service orders to

the following countries: Australia, Belgium, Brazil, Canada, Croatia, Denmark, Estonia,

Finland, France, Germany, Gibraltar, Great Britain, Hungary, Israel, Italy, Latvia,

Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore,

Spain, and Switzerland.

You can track it at USPS Tracking.

If

Delivery Confirmation is unavailable, can I track my International First Class

order?
First Class packages without delivery confirmation can sometimes be tracked

by putting the Custom’s Number in at USPS Tracking. If

that does not work, then tracking is not available for the package.

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Returns

What is this store’s return

and exchange policy?
Returns and exchanges are not accepted unless the wrong item

was sent (for instance, you receive a Jem doll instead of the Sailor Moon figure you

ordered), we will pay for return shipping and also the shipping costs to send the correct

item.

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Other

Information


Are the same items available in the Storenvy store as the Storenvy Marketplace?

Yes,

the animejems.storenvy.com store items are also available in the Storenvy marketplace.

I

tried to bid on or buy one of your eBay items and couldn’t?
Buyers meeting the

following criteria are automatically blocked from bidding on and buying our items and

contacting us through eBay:

    Buyers who have:

  • Received 2 Unpaid Item strikes

    within 12 Months.

  • A primary shipping address in a location we don’t ship to.
  • Four

    Policy Violation reports within 6 Months.

  • A feedback score of -1 or lower.

If you

feel there has been an error with you eBay account, please contact eBay to resolve the issue.

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Questions


My question is not answered here.

If your question isn’t answered here, please contact us for further assistance.

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