February 16, 2014

FAQ





F.A.Q.s

 Use the menu below to select a topic
 Payment & Packing  Coupons 
 All Shipping  United States Shipping  International Shipping  
  Returns  Other Information   Questions  




Payment and Packing



Is there sales tax on my U.S. order?
Michigan residents pay 6% sales tax.

Are there Custom’s Duties/Import taxes/VAT on my international order?
Custom’s Fees, import duties, taxes, VAT, and charges may be charged on your order. However, these fees are not included in the item price or shipping charges and Animejems is not responsible for any of these fees and charges.
Please check with your country’s customs office to determine what additional costs or fees will be prior to buying.

What kinds of payment are accepted?
Animejems accepts Paypal and all major credit cards through Paypal.

How do I know Animejems received my payment?
Animejems will send an email when payment is received letting you know when your order will ship. If you do not receive an email within 24 hours of payment, please check your spam folder and if there’s nothing there, please contact us and we will resend it.

Can I pay with a Paypal e-Check?
Yes, however, Paypal e-checks take at least 5-7 business days to clear and orders will not ship until the e-check clears. Once the e-Check clears, you will receive an email from Animejems with the shipping date. If you need your item in a timely manner and want to use an e-Check, please factor in plenty of extra time.

What is a Business Day?
Business days are Monday-Friday. Saturday and Sunday are not business days.

Are layway or payment plans available?
Layaway and payment plans are not available.

I don’t get paid for a few days, can you end a listing and hold the item for me?
No, we will not end Storenvy, eBay, or listings on any site to hold items for any reason.

Will my item be packed carefully?
Yes, careful packing is very important at Animejems. Orders will be packed with any of the following: cardboard shipping boxes, bubble wrap, cardboard backing, packing peanuts, padded mailers, or other packing materials.

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Coupons



Can I use an Animejems coupon for my eBay order?
Coupons are only for use in Animejems Storenvy store. They cannot be used on eBay purchases from Animejems.

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Shipping Information for All Orders



Where does this store ship from?
Animejems ships from the United States and operates on Eastern Standard Time (EST).

Is combined shipping available?
Yes, it is. Shipping is automatically combined at checkout for all U.S. and International orders in the Animejems Storenvy store. For eBay, please contact us for combined shipping costs.

How will my order be shipped?
You have the option to choose from Standard (not available for all items), Priority, or Express shipping during checkout.

When will my order ship?
Orders ship within 24 hours of receiving cleared payment unless the next day is a Sunday or Postal holiday.
    Shipping Schedule:
  • Orders paid for by 3:30 p.m. EST Monday-Friday ship the same day.
  • Orders paid for by 10:30 a.m. EST on Saturday ship the same day.
  • Orders paid for on Sunday, after the cutoff times, or on Postal holidays ship the following day.
Animejems will send an email when payment is received letting you know when your order will ship. If you do not receive an email within 24 hours of payment, please check your spam folder and if there’s nothing there, please contact us.

How do I know what time it is in EST so I don’t miss the cutoff?
Use this time zone converter or one of your choice and input your time zone and Eastern Standard Time.

What are this year’s Postal holiday dates?
Please check the shipping page for this year’s Postal holidays.

Will my order ship right away if I pay with a Paypal e-Check?
Paypal e-checks take at least 5-7 business days (Monday-Friday) to clear and orders will not ship until the e-check clears. Once the e-Check clears, you will receive an email from Animejems with the shipping date. If you need your item in a timely manner and want to use an e-Check, please factor in plenty of extra time.

Where do I find the Delivery Confirmation or Custom’s number?
Paypal will send an email with the Delivery Confirmation or Custom’s number. If you do not receive the email within 24 hours of placing your order, please contact us.

My order has not arrived yet, what should I do?
If your order has not arrived in 20 days for the U.S. or 30 days for International, please contact us. We are able to open a trace on U.S. and International orders after 30 days. Once the results of the trace are in, we will proceed accordingly.

What are the cutoff dates for placing orders for Christmas delivery?
Please check the shipping page to see what dates you need to place orders by in time for Christmas delivery.

In December how long will it for a gift order take to arrive?
For gifts purchased during December, Priority, Express, International Priority, or International Express mail is recommended for timely, but not guaranteed, arrival. During December, items shipped first class, media mail, parcel post, and International first class take longer than usual to arrive and may not arrive by Christmas. The Post Office receives a high volume during the holiday season and gives priority to items sent Express and Priority Mail.

How can I choose U.S. or International Priority or Express shipping?
Priority and Express options are available at checkout for all domestic and international orders. See the U.S. or International shipping estimates below or the Christmas delivery cutoff times and choose which option best suits your needs.

Why is the shipping cost in the Storenvy store $21,474,836.47? src=”http://www.animejems.com/ajemsicons/ajemsjem3small.png”> A shipping cost of $21,474,836.47 means shipping is not available to that location.

Is shipping available to everywhere?
Animejems ships to many global locations, but there are some where shipping is unavailable. These locations are: American Samoa, Antartica, British Virgin Islands, Congo, Democratic Republic of the, Congo, Republic of the, Cook Islands, Côte d’Ivoire (Ivory Coast), Ethiopia, Falkland Islands (Islas Malvinas), French Guiana, French Polynesia, Georgia, Guam, Guernsey, Jersey, Marshall, Islands, Mayotte, Micronesia, Monaco, Nigeria, Niue, North Korea People’s Republic of, Palau, Sierra Leone, Somalia, Svalbard and Jan Mayen, Vatican City State, Virgin Islands (U.S.), Western Sahara, and Western Samoa.

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United States Shipping



How long will it take to receive my order?
    United States Shipping Times:
  • First class mail: Approx. 6-15 days
  • Standard Post: Approx. 8-25 days
  • Media Mail: Approx. 15-35 days
  • Priority mail: Approx. 3-7 days
  • Express Mail: Overnight to most, not all, areas
Please Note: These shipping times are based on the Post Office’s time tables. First class, Standard Post, Media Mail, and International First class can take much longer, sometimes up to 60 days, especially during holidays or other high volume times.

Is there Delivery Confirmation on U.S. packages?
Yes, free Delivery Confirmation is included on all U.S. packages.

Is there Signature Confirmation on U.S. packages?
Free Signature Confirmation is included on all United States orders totalling $250 or more. If you need Signature Confirmation on an order totalling less that $250, please contact us to make arrangements to add it. How can I track my U.S. order? Go to USPS tracking and input the Delivery Confirmation number. If you did not receive an email from Paypal with a Delivery Confirmation number, please contact us and we will resend the information.

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International Shipping



Do you accept orders placed outside of the US?
Yes, we ship internationally. Please see the rest of the International Shipping Information section below for more information.

Are there customs fees/import duties/taxes on my order?
Custom’s Fees, import duties, taxes, VAT, and charges may be charged on your order. These fees are not included in the item price or shipping charges. These fees and charges are the buyer’s responsibility. Animejems is not responsible for any of these fees and charges.
If you are not sure about these charges, please check with your country’s customs office to determine what these additional costs will be prior to buying.

How long will it take to receive my International order?
    International Shipping Times:
  • International First Class mail: Approx. 15-60 days
  • International Global Priority Mail: Approx. 8-15 days
  • International Global Express Mail: Approx. 4-7 days
  • Global Express Guaranteed: 2-5 days, contact us for availability and a quote
Please Note: These shipping times are based on the Post Office’s time tables. International First class can take much longer, sometimes up to 60 days, especially during holidays or other high volume times.

How do I find the customs or Delivery Confirmation number for my order?
When your order ships, Paypal will send an email with the customs or Delivery Confirmation number. If you did not receive an email, please contact us and we will resend it.

Is Registered Mail available for my International order?
Registered Mail is available on some, not all, First Class International packages. Please contact us for availability, pricing, and to arrange it, if available. Registered Mail is not available at all on International Express or International Priority Mail.

How do I track an International Priority or International Express order?
International Priority and International Express orders can be tracked at

You can track it at USPS Tracking.

Is Delivery Confirmation available on First Class packages for my country?
Free Delivery Confirmation is available on First-Class Package International Service orders to the following countries: Australia, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Hungary, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, and Switzerland.

You can track it at USPS Tracking.

If Delivery Confirmation is unavailable, can I track my International First Class order?
First Class packages without delivery confirmation can sometimes be tracked by putting the Custom’s Number in at USPS Tracking. If that does not work, then tracking is not available for the package.

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Returns



What is this store’s return and exchange policy?
Returns and exchanges are not accepted unless the wrong item was sent (for instance, you receive a Jem doll instead of the Sailor Moon figure you ordered), we will pay for return shipping and also the shipping costs to send the correct item.

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Other Information



Are the same items available in the Storenvy store as the Storenvy Marketplace?
Yes, the animejems.storenvy.com store items are also available in the Storenvy marketplace.

I tried to bid on or buy one of your eBay items and couldn’t?
Buyers meeting the following criteria are automatically blocked from bidding on and buying our items and contacting us through eBay:
    Buyers who have:
  • Received 2 Unpaid Item strikes within 12 Months.
  • A primary shipping address in a location we don’t ship to.
  • Four Policy Violation reports within 6 Months.
  • A feedback score of -1 or lower.
If you feel there has been an error with you eBay account, please contact eBay to resolve the issue.

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Questions



My question is not answered here.
If your question isn’t answered here, please contact us for further assistance.

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